At Xharvoc Information Technology Private Limited, we strive to provide our customers with the best possible IT services. However, we understand that there may be instances where a customer may need to return or seek a refund for services rendered. Therefore, we have established the following refund and returns policy:
Service Refunds: If you are not satisfied with a service provided by Xharvoc Information Technology Private Limited, you may request a refund within 7 days of the service delivery date. Once we receive your request, we will investigate the matter and issue a refund if appropriate.
Cancellation Policy: You may cancel an order or service at any time before the delivery date. However, if the service has already been delivered, we cannot issue a refund.
Process for Requesting a Refund or Return: To request a refund or return, please contact our customer service department at [email protected]. Our customer service representative will assist you in the process and provide you with instructions on how to return the product or request a refund for the service.
Exceptions: The following are exceptions to our refund and returns policy:
- Customized Software or IT Services
- Services that have been used or installed
- Services that have been tampered with or modified
- Services that have been damaged due to customer negligence
- Taxes, Third Party Plugin, Software, Theme, Extension & Domain
In addition, we reserve the right to refuse a return or refund if we believe that the product has been misused or abused.
Changes to our Refund and Returns Policy: We reserve the right to modify our refund and returns policy at any time without notice. Any changes to the policy will be posted on our website.
If you have any questions regarding our refund and returns policy, please contact our customer service department for assistance.